A dozen way to exceed clients' expectations...+2

Your clients pay your salary so think about how to manage, nay exceed their expectations. Here are 12 ideas

1. Admit……mistakes
2. Ask for……complaints
3. Ask often……how are we doing?
4. Call……clients for no reason
5. Acknowledge……letters and information sent through the post
6. Cure……regular mistakes now
7. Customise……to their needs
8. Find……current needs
9. Know……everything possible about their business
10. Refer……to others (if you can’t help)
11. Send……thank yous, cards on moving, etc.
12. Visit/invite……their business or yours

AND FINALLY, HOW ABOUT

Doing what you say you're going to do and do it when you say you're going to do it