The most important person in your business is the customer…not!

Yes, there is no business without a customer and all commerce stems from that person. But for a business to thrive and you to have fun in your daily work life the key party are your colleagues. When you are in charge of others treat them with respect courtesy and consideration and they will treat the customer as the most important person. This will happen without you having to prompt them. They will take pride in their work, be a great ambassador for your brand and will give outstanding client service.
When you create the right environment you get people doing the ‘right’ things most of the time.

How has 2006 been for you?

The Kintish business has looked like this graph since inception 6 years ago.We have had good years and 'average years.We have had 2 great years and are at our most successful.
WHEN YOU ARE AT YOUR MOST SUCCESSFUL, YOU CAN OFTEN BE AT YOUR MOST VULNERABLE
One can get complacent, ‘nothing can touch us now’ ‘we’re bomb-proof’.
Anyone with a memory for business back to the late 1990’s will remember Marks & Spencer. In 1998 they made £1,400,000,000 and became arrogant. They are back but even this year they will ‘only make about £800,000,000
I learn from stories like that. We have had a major review of our business and will be making a number of changes, no sorry, improvements to ensure the graph keeps going northerly and we keep everything fresh. No complacency for

Do you hate gatekeepers?

Gatekeepers, the scourge of the follow up!
There are many reasons people don’t follow up opportunities which may arise after attending business events. A regular one is ‘how do I get passed the gatekeeper? Firstly you have to pass the receptionist then when you’re really unfortunate a P.A. or secretary.
Look at these ladies above. How can you possibly be nervous about people like them? What is your person like?
The chances are you will say ‘very pleasant’. And most of them are…when you treat them properly. Gatekeepers can often be gate openers but only when you are polite and courteous. These people can make all the difference to you reaching your prospect; in fact they can be the golden key to your next step in the networking process