tag:blogger.com,1999:blog-13213732.post3948332178932120311..comments2023-11-17T07:16:12.753+00:00Comments on Being Kintished: "If you're human you make mistakes"Will Kintishhttp://www.blogger.com/profile/00328378437651519259noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-13213732.post-59972175005180706542008-01-23T09:57:00.000+00:002008-01-23T09:57:00.000+00:00We have been rebooked1 Why? Becuase we sais 'sorry...We have been rebooked1 Why? Becuase we sais 'sorry' in an approriate way.<BR/>1 We offered to do the training again for free<BR/>2 We sent flowers<BR/>3 We reimbursed the client for their out-of-pocket expenses which they had unnecessarily incurred.<BR/>IT'S NOT THE MISTKAES WE MAKE...IT'S THE WAY WE PUT THEM RIGHT.Will Kintishhttps://www.blogger.com/profile/00328378437651519259noreply@blogger.comtag:blogger.com,1999:blog-13213732.post-49351934004028639232008-01-19T16:46:00.000+00:002008-01-19T16:46:00.000+00:00Wonderfully honest Will. A mistake is only a mista...Wonderfully honest Will. A mistake is only a mistake after the event, up until that point its a correct descion. <BR/><BR/>I love your hands up approach. Do let us know if you do manage to smooth things over.Anonymousnoreply@blogger.com